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Working Customer Care in a Call Center is the worse job that I have ever had. I get the feeling that digging ditches would be better. At least then I could sing and laugh, chew bubble gum, and be outdoors. Of course, then, there would be callouses and back aches and rain and trench foot and that would totally suck. So, perspective I suppose.
Still, Customer Care is a terrible, terrible job and everyone should have to work it for at least a year. Maybe then they would realize how much of an asshat they are and maybe then people would be kinder to each other. Or maybe I'm just fooling myself. It's been known to happen.
Once upon a time when I was a kinder, gentler me (and I didn't even KNOW that I was a kinder, gentler me until I had *this* job) I was patient and attentive, and I believed that there was no such thing as a stupid question. I also believed that quote, "Be kind, for everyone is fighting a great battle." I tried to be kind. I tried to be patient and understanding. Three years later and I have realized that people are petty, small, stupid, mean, and selfish. Like for real. Of course, some people have legitimate concerns, issues, and/or challenges. It's not difficult to recognize those people. Unfortunately, there are an equal if not superior number of people who are difficult for the sake of it. Who are privileged, greedy, lazy individuals who always want something for nothing and who refuse to take responsibility for their own actions.
There was the guy who got mad because we wouldn't process his check even though he dated it for a year ago. Or the lady who decided that she wanted to return a package but didn't want to pay to ship it back even though there was absolutely nothing wrong with the order. Then there was the woman who asked us to ship a package to a friends house because she was going on vacation. When she got back she caused all kinds of hell because she wanted her package picked up and delivered to her house, didn't want to go pick it up, didn't want to call her friend and ask her to drop it by. WTH, lady. She cussed everyone out, was rude, irrational, incoherent half the time, and vicious. Today, I got a guy who told me right off the bat that he was going to look through our catalog but didn't really want to look through the whole thing. He just wanted me to tell him what page showed the things that he wanted.
Everyone wants everything done their way and they want it done yesterday. Even if it was their fault that they received the wrong item because they added the wrong item to their internet order or wrote the wrong item number down on their mail order. People who bounce checks and then get made when there's a balance due that needs to be paid before anymore orders can be shipped.
It's damaged me. Yes, it really, really has. I don't care about why you want something, why you did something, why you have to find out some information. I don't care that you heard it from your doctor or your best friend, that random website with the one logo on it or Dr. Oz. And let's not get started on Dr Oz and his incredibly irresponsible antics. I'd like for you to call and be succinct and to the point. Ask me your question and listen to the answer. Make sense. You can't count the day that you put your mail order in the post box as the first day that the order is placed. You can't actually count the order as placed until it arrives in the office and No, we are not USPS and have no control over them or their timeframes. If you mail it, you're going to have to wait and calling every single day won't make it magically appear any sooner.
I admit. I have an attitude when you call. I don't want to talk to you. I don't want to hear your problems because generally they are not legitimate problems. Sometimes I feel terrible about my disinterest and then I don't feel so terrible because mostly you're an ass. This was not in my original plans. I did not get an MA so that I could sit around babysitting you. Why I can't find another job is beyond me. Maybe it's karma. Maybe I don't have any job skills. Who knows? I sure as hell don't.
What I do know is that I'm not as nice, as kind, as understanding as I used to be. You people make my ass itch and I would be much happier if you would stop calling me.
Still, Customer Care is a terrible, terrible job and everyone should have to work it for at least a year. Maybe then they would realize how much of an asshat they are and maybe then people would be kinder to each other. Or maybe I'm just fooling myself. It's been known to happen.
Once upon a time when I was a kinder, gentler me (and I didn't even KNOW that I was a kinder, gentler me until I had *this* job) I was patient and attentive, and I believed that there was no such thing as a stupid question. I also believed that quote, "Be kind, for everyone is fighting a great battle." I tried to be kind. I tried to be patient and understanding. Three years later and I have realized that people are petty, small, stupid, mean, and selfish. Like for real. Of course, some people have legitimate concerns, issues, and/or challenges. It's not difficult to recognize those people. Unfortunately, there are an equal if not superior number of people who are difficult for the sake of it. Who are privileged, greedy, lazy individuals who always want something for nothing and who refuse to take responsibility for their own actions.
There was the guy who got mad because we wouldn't process his check even though he dated it for a year ago. Or the lady who decided that she wanted to return a package but didn't want to pay to ship it back even though there was absolutely nothing wrong with the order. Then there was the woman who asked us to ship a package to a friends house because she was going on vacation. When she got back she caused all kinds of hell because she wanted her package picked up and delivered to her house, didn't want to go pick it up, didn't want to call her friend and ask her to drop it by. WTH, lady. She cussed everyone out, was rude, irrational, incoherent half the time, and vicious. Today, I got a guy who told me right off the bat that he was going to look through our catalog but didn't really want to look through the whole thing. He just wanted me to tell him what page showed the things that he wanted.
Everyone wants everything done their way and they want it done yesterday. Even if it was their fault that they received the wrong item because they added the wrong item to their internet order or wrote the wrong item number down on their mail order. People who bounce checks and then get made when there's a balance due that needs to be paid before anymore orders can be shipped.
It's damaged me. Yes, it really, really has. I don't care about why you want something, why you did something, why you have to find out some information. I don't care that you heard it from your doctor or your best friend, that random website with the one logo on it or Dr. Oz. And let's not get started on Dr Oz and his incredibly irresponsible antics. I'd like for you to call and be succinct and to the point. Ask me your question and listen to the answer. Make sense. You can't count the day that you put your mail order in the post box as the first day that the order is placed. You can't actually count the order as placed until it arrives in the office and No, we are not USPS and have no control over them or their timeframes. If you mail it, you're going to have to wait and calling every single day won't make it magically appear any sooner.
I admit. I have an attitude when you call. I don't want to talk to you. I don't want to hear your problems because generally they are not legitimate problems. Sometimes I feel terrible about my disinterest and then I don't feel so terrible because mostly you're an ass. This was not in my original plans. I did not get an MA so that I could sit around babysitting you. Why I can't find another job is beyond me. Maybe it's karma. Maybe I don't have any job skills. Who knows? I sure as hell don't.
What I do know is that I'm not as nice, as kind, as understanding as I used to be. You people make my ass itch and I would be much happier if you would stop calling me.
no subject
Date: 2014-02-05 01:08 am (UTC)From: